SEARHC Employee Web Survey

Dear SEARHC employee:

This employee opinion survey effort demonstrates that your opinions are an important part on SEARHC's continuing effort towards excellence. Your honest responses to the statements in the enclosed survey will give us a better understanding of what we are doing well and document where improvements are needed. The more people who complete the survey, the clearer picture we will have of opinions shared throughout the consortium. The JESCLON Group, Inc., a firm experienced in employee surveys, has been retained for consultation purposes and to maintain confidentiality of the survey information and database. Demographic information is requested at the beginning of the survey. Answers to age, and other demographic questions will be used to group responses into meaningful categories to evaluate the way people feel about specific areas of interest (for example, staff development, communications, health benefits, etc.). Individual responses will be kept strictly confidential. No demographic information will be provided below the division level. Questions regarding confidentiality can be directed to The JESCLON Group, Inc. at (800) 671-1172, or to a member of the Human Resources Department. Your division director's name is requested so that group survey reports are available only for divisions where six or more employees complete and return the survey. Individual organization unit results can then be presented in department meetings. You will be allowed to complete this survey on company time (estimated completion time is less than 45 minutes). Please complete and return the attached survey to The JESCLON Group, Inc., representative in the envelope provided. We encourage you to participate in the survey process. While completing the survey is voluntary, it is your chance to increase our awareness of how you feel. Making SEARHC a better place to work is an on-going process and together we can make it happen. Your support toward that goal is appreciated. Thank you for your assistance.

Sincerely,

Ken Brewer,
President/CEO

INSTRUCTIONS

This survey contains statements about certain aspects of your job and the agency. Read each statement carefully and select the response that best describes your opinion or perception. Then circle and blacken the number that describes how you feel about each statement.

Please try to answer every question. However, if a question does not apply to you or you have no knowledge of what is being asked, leave the item blank.

Remember that this is not a test - there are no right or wrong answers. Your answers are your opinions; we want to know how you feel about all of these issues. Your honest response is very important and valuable. Do not spend too much time on any one item. At the end of the survey, you have an opportunity to add any comments you may have. Try to think of how you usually feel. Look at the example below:

MARKING INSTRUCTIONS

Please read each question carefully and respond by marking the number of the response which most closely represents your opinion.
Mark only one answer per item.

SAMPLE RATING SCALE
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DEFINITIONS

Management:Any person in a division director position and above (this includes: Ken Brewer, Frank Sutton, Mark Gorman, Roald Helgesen, Barbara Searls, Patrick Higgins, Bob Cita, Terry Littlefield, Kathy Kinsey, Bob Young, Patricia Alexander, Nelda Dodge, Dr. Susan Carlson, Dennis Heller, Pat Hefley, Dr. David Vastola, Shawn Sorenson, Iva Greywolf, Jon Wunrow, Lisa Sadler-Hart,).
Supervisor:The person that you directly report to and is responsible for annual performance appraisals.
Workgroup:Refers to co-workers in immediate work area.
Department:Refers to all employees in a given department regardless of work area or community co-workers may work.

DEMOGRAPHIC INFORMATION
The following questions ask you about your personal background. Your answers to these questions are completely confidential; individual responses will not be seen by anyone within the agency. This information is collected to allow us to make comparisons among different groups of employees. It will only be reported at the total organizational level to ensure your anonymity. Nonetheless, if you believe that answering one of these items will particularly identify you, feel free to leave the item blank. We appreciate your help in providing this important information.

What is your.
01. Job Level?

02. Tenure (at your last anniversary date)?

03. Work Schedule

04. Status

05. Employee Location

06. Division Director

COMMUNICATIONS The following are statements about your feelings and perceptions about communications efforts at SEARHC.

07. Communication problems between departments are handled well.

08. When I first started working here, I received clear information about SEARHC.

09. Information I receive from management is straightforward and honest.

10. I have a very clear understanding of SEARHC's vision, mission, and objectives.

11. Most of my information comes from:

12. Please rate communications in the following areas:
Table question

13. My supervisor listens to my suggestions with an open mind.

14. My supervisor helps me understand department and Consortium goals.

15. My supervisor does a good job of handling my concerns

16. My supervisor treats employees with respect.

17. My supervisor asks my opinions before making decisions that affect me.

18. My supervisor tells me what he / she thinks of my work.

19. My supervisor asks for my suggestions.

20. My supervisor lets me know what he / she intends to do about suggestions I make.

21. My supervisor balances both positive and negative feedback of my performance with encouragement and recognition.

PERFORMANCE APPRAISAL PROCESS The following statements ask you for your feelings and perceptions about how your performance is evaluated.

22. My performance appraisals discussions are useful because they encourage me to develop my capabilities and assist in building my own strengths.

23. I am aware of my performance level because I have the information I need to measure my performance goals.

24. The feedback I received on my last performance appraisal was not a surprise.

25. I understand how the company's performance evaluation system works.

MANAGEMENT RELATIONS The following are statements about your feelings and perceptions of the people above your immediate supervisor. Management refers to the management team made up of the President and those reporting directly to him For some of you, the person who is your immediate supervisor is also a member of management. If so, please answers items about management, keeping in mind all members of this group.

26. I believe what Management tells me.

27. Generally speaking, I think SEARHC is well managed.

28. I have confidence in the fairness and honesty of management.

29. Management promotes cooperation between work groups.

30. Management keeps employees informed on what is going on.

31. People who make decisions at SEARHC know what is going on at my level.

COMFORT IN REPORTING CONCERNS The following are statements about your feelings and perceptions of your comfort in reporting your concerns through organizational channels.

32. I feel free to talk with my supervisor about things that bother me at work.

33. SEARHC makes an honest attempt to resolve problems that may exist.

34. Communication from employees to management is good.

35. I have confidence in the fairness and honesty of management.

36. I understand my rights to raise concerns to senior management, Human Resources and/or the Compliance Officer.

TRAINING The following statements ask about your feelings and perceptions about job related training employees receive.

37. SEARHC does a good job in training employees.

38. New employees are adequately trained before being put on their own.

39. If I don't understand something, I know where to go for help.

40. I am satisfied with the training I have received in my present job.

41. I am given a real opportunity to improve my skills.

SEARHC PAY and EMPLOYEE BENEFITS The following statements asks about your feelings and perceptions about the hospital's compensation package.

42. I am paid fairly for he work I do.

43. I am satisfied with employee benefits.

44. I understand what my employee benefits provide.

COMMITMENT The following statements ask for your feelings and perceptions about your commitment to the organization

45. Given the opportunity, I would be willing to participate in solving problems at SEARHC.

46. I plan to stay with this organization for at least two (2) more years.

47. The main reasons I want to continue to work with this company is: (pick no more than 3).

QUALITY - COMMITMENT The following statements ask for your feelings and perceptions about your participation in the hospital's commitment to the quality process.

48. To what extent do you feel personally responsible for quality in your daily delivery of services?

49. To what extent are you recognized and rewarded for improving quality (e.g., improving a process, solving a problem through teamwork)?

50. To what extent are you able to participate in decisions, which affect you and your work?

51. To what extent are you able to consistently meet the needs and expectations of the customers of your work?

52. To what extent are your ideas for improvement listened to within your department?

53. To what extent are you involved in activities, which result in keeping costs down, or increasing money SEARHC brings in?

54. To what extent do other departments provide you with what you need to do your job?

55. Please comment on anything rated as 4 Disagree or 5 Strongly Disagree

web survey

	Outstanding	Good	Fair	Poor
	1	2	3	4
Within workgroup
Consortium -wide
Department - wide
Between Departments