UCCA Employee Web Survey

Dear Union County Community Action, Inc. Employee:

This employee opinion survey effort demonstrates that your opinions are an important part of UCCA's continuing effort towards excellence. Your honest responses to the statements in the enclosed survey will give us a better understanding of what we are doing well and document where improvements are needed. The more people who complete the survey, the clearer picture we will have of opinions shared throughout the consortium.

The JESCLON Group, Inc., a firm experienced in employee surveys, has been retained for consultation purposes and to maintain confidentiality of the survey information and database. Demographic information is requested at the beginning of the survey. Answers to age, and other demographic questions will be used to group responses into meaningful categories to evaluate the way people feel about specific areas of interest (for example, staff development, communications, health benefits, etc.). Individual responses will be kept strictly confidential. No demographic information will be provided below the Director level. Questions regarding confidentiality can be directed to The JESCLON Group, Inc. at (800) 671-1172, or the Human Resources Manager.

Your component director's name is requested so that group survey reports are available only for components where six or more employees complete and return the survey. Individual components unit results can then be presented in department meetings.

You will be allowed to complete this survey on agency time (estimated completion time is less than 45 minutes). Please complete and return the attached survey to The JESCLON Group, Inc., representative in the envelope provided.

We encourage you to participate in the survey process. While completing the survey is voluntary, it is your chance to increase our awareness of how you feel. Making UCCA a better place to work is an on-going process and together we can make it happen. Your support toward that goal is appreciated.

Thank you for your assistance

Sincerely,

Jenny McGuirt
Executive Director
Union Count Community Action, Inc.

INSTRUCTIONS

This survey contains statements about certain aspects of your job and the agency. Read each statement carefully and select the response that best describes your opinion or perception. Then circle and blacken the number that describes how you feel about each statement.

Please try to answer every question. However, if a question does not apply to you or you have no knowledge of what is being asked, leave the item blank.

Remember that this is not a test - there are no right or wrong answers. Your answers are your opinions; we want to know how you feel about all of these issues. Your honest response is very important and valuable. Do not spend too much time on any one item. At the end of the survey, you have an opportunity to add any comments you may have. Try to think of how you usually feel. Look at the example below:

MARKING INSTRUCTIONS

Please read each question carefully and respond by marking the number of the response which most closely represents your opinion.
Mark only one answer per item.

SAMPLE RATING SCALE
Untitled1.

DEFINITIONS

Management: Any person in a component director or manager position and above (this includes: Jenny McGuirt, Phyllis Hill, Audrie Daniels-Murphy, Gwen Jordan, Marty Jernigan, Ruth Rice, Diane Polk).
Supervisor: The person that you directly report to and is responsible for annual performance appraisals.
Workgroup: Refers to co-workers in immediate work area.
Component: Refers to all employees in a given component regardless of work area or county co-workers may work.

DEMOGRAPHIC INFORMATION
The following questions ask you about your personal background. Your answers to these questions are completely confidential; individual responses will not be seen by anyone within the agency. This information is collected to allow us to make comparisons among different groups of employees. It will only be reported at the total organizational level to ensure your anonymity. Nonetheless, if you believe that answering one of these items will particularly identify you, feel free to leave the item blank. We appreciate your help in providing this important information.

What is your.
01. Job Level?

02. Tenure (at your last anniversary date)?

03. Work Schedule?

04. County?

05. Age?

06. Component and Director

COMMUNICATIONS The following are statements about your feelings and perceptions about communications efforts at UCCA

07. I know who the top management is in the agency.

08. When I first started working here, I received clear information about the agency.

09. Information I receive from management is straightforward and honest.

10. Information I receive from management is timely.

11. I am satisfied with the information I receive form management on what’s going on in the agency.

12. Most of my information comes from:

13. Please rate communications in the following areas:
Table question

SUPERVISOR RELATIONS - The following are statements about your feelings and perceptions about your supervisor. "Your supervisor" is the person you report to on your job and who assigns you your work regardless of their title.

14. My immediate supervisor listens to my suggestions with an open mind.

15. My immediate supervisor helps me understand department and Consortium goals.

16. My immediate supervisor does a good job of handling my concerns

17. My immediate supervisor treats employees with the kind of respect a person deserves.

18. My immediate supervisor makes good decisions

19. My immediate supervisor asks my opinions before making decisions that affect me.

20. My immediate supervisor tells me what he / she thinks of my work.

21. My immediate supervisor asks for my suggestions.

22. My immediate supervisor takes responsibility for dealing with situations that may turn into problems.

23. My immediate supervisor balances criticisms of my performance with encouragement and recognition.

24. My immediate supervisor does a good job of answering the questions I ask

MANAGEMENT RELATIONS (Senior Management: Jenny McGuirt, Phyllis Hill, Audrie Daniels-Murphy, Gwen Jordan, Marty Jernigan, Ruth Rice, Diane Polk) -The following are statements about your feelings and perceptions of the people above your immediate supervisor. Management refers to the management team made up of the Executive Director and those reporting directly to her and Assistant Directors. For some of you, the person who is your immediate supervisor is also a member of management. If so, please answers items about management, keeping in mind all members of this group.

25. I believe what Management tells me.

26. Generally speaking, I think this organization is well managed.

27. Communications from employees to management is good.

28. Management makes employees aware of things they should know and keeps them informed on what is going on.

29. I trust management to be fair with me.

PERFORMANCE APPRAISAL PROCESS The following statements ask you for your feelings and perceptions about how your performance is evaluated.

30. Performance appraisals and discussions are used to encourage people in this organization to develop their capabilities or to assist them to build on their own strengths.

31. My supervisor conducts meetings on a timely basis to review my performance, to discuss common problems, and to establish plans for improving overall performance.

32. I know how well I am doing because I have the information I need to measure my own progress in meeting performance goals.

33. The feedback I received on my last performance appraisal was not a surprise.

34. I understand the criteria used to judge my performance.

COMFORT IN REPORTING CONCERNS The following are statements about your feelings and perceptions of your comfort in reporting your concerns through organizational channels.

35. I feel free to talk with my immediate supervisor about things that bother me at work.

36. This organization makes an honest attempt to resolve problems that may exist.

37. I understand my rights to raise concerns to senior management or Human Resources.

38. My immediate supervisor does a good job of handling my complaints.

TRAINING The following statements ask about your feelings and perceptions about job related training employees receive.

39. New employees are adequately trained before being put on their own.

40. If I don't understand something, I know where to go for help.

41. QuestionHeadingThe training I have received has given me confidence in my ability to do a good job.

42. I am satisfied with the training I have received in my present job.

UCCA PAY and EMPLOYEE BENEFITS The following statements ask about your feelings and perceptions about the Agency's compensation package.

43. I am Satisfied with my pay.

44. I am satisfied with employee benefits.

45. I understand what my employee benefits provide.

46. I am paid fairly for the work I do.

COMMITMENT The following statements ask for your feelings and perceptions about your commitment to the organization

47. Given the opportunity, I would be willing to participate in solving problems at this organization.

48. I plan to stay with this organization for at least two (2) more years.

49. The main reasons I want to continue to work with this agency is: (pick no more than 3).

50. I suggest that the best way to improve the effectiveness of UCCA is to:

51. Additional Comments:

	Outstanding	Good	Fair	Poor
	1	2	3	4
Within workgroup
Agency -wide
Component - wide
Between components